Brother printers occasionally experience offline errors. So, this article tackles the causes of this error along with its solutions. We have detailed solutions for “How to Fix Brother Printer Not Connecting Problem” for both Windows and Mac operating systems.
Follow these steps to fix offline error:
1. Make sure your Brother printer is set as the default.
If your Brother printer is not set as the default, you may have a problem with disabling the Brother printer. Follow the steps below to set the default printer.
First, go to the “Control Panel” using the Windows search function.
Search bar panel
When the Control Panel opens, click on Devices and Printers. in USA/Canada A list of the following printers will appear on the screen.device and printer
From the displayed list of printers, right-click on the Brother printer and select the “Set as default printer” option. standard set
Now restart the printer to see if the offline mode issue is resolved.
2. Fix Brother printer offline error in Windows by disabling offline status.
The second and most important thing to do is uncheck “Use Printer Offline”. In most cases, this will resolve your “Why does my Brother printer shut down?” complaint.
Just follow the steps below to fix Brother printer offline due to Windows 10 error.
First open the Control Panel via the Start button and click on Devices and Printers.
Device and printer option
Now right-click on the Brother print icon and select See what’s printing.
Right-click the Brother Printing icon and click View Printing.
After that, click on the printer option at the top of the in USA/Canada. window and make sure the “Use printer offline” option is checked. If there is a checkmark, clear it by clicking on it.
Brother printer offline
Now click on the top printer option again and choose “Cancel All Documents” option.abort
We hope this solution will help you to fix Brother printer offline keeps working error on Windows 10.
3. Clear the print queue and restart it if the print job is queued
The printer disconnected issue can be resolved by simply restarting the print spooler services. Just follow the steps below:
Open Windows Service using Windows Search or Run command.
In the right pane of the service window, click Print Queue.
Double-click the print queue
Right-click on the Print Spooler option and select the Stop option.
stop the print queue
Launch File Explorer and navigate to the following folder or simply copy and paste this text into the File Explorer address bar and press Enter.
Type C:\Windows\System32\spool\PRINTERS.
Select all files in the Printers folder and press the Delete key.clean
Go back to the Print Spooler option, right-click and select the Start option to restart the Print Spooler service.To start
Also make sure the spooler startup type is set to Automatic.
4. Check the printer for a jam error
The paper jam error can cause the printer to malfunction, which may lead to an offline error on the Brother printer. Follow these steps to fix this issue:
If you find paper stuck between the rollers, turn off the printer and unplug the power cord.
Now open the printer to carefully remove the rollers.
If this option is not available, try to carefully remove the paper.
As soon as the paper comes out from under the rollers, send a print command.
By following the above steps, you can easily fix Brother printer that says offline.
Update the printer driver
Outdated printer drivers can cause your printer to stop working. To resolve this issue, follow these steps:
Right-click on the Windows Start Menu and click on the “Device Manager” option.
device administrator
Now double click the Print Spooler option to expand the list.
After that, right click on the printer to update the driver.
update driver
On the next screen, select “Browse my computer for driver software” photo03 To catch
On the next screen, click on the “Browse” button located next to the “Search for drivers” option.photo05
Now select the folder to download driver location and click “OK”. pic06
Hit the Next button and click while updating the driver
Fix Brother Printer Offline Error on Mac
1- Uninstall the drivers
On your MAC device, go to System & Settings > Printers & Scanners.
Now select your printer and click on the (-) sign to uninstall the printer. Remove twin printer Download the printer driver from the Brother official website now.
2 Reinstall the drivers:
Start by restarting the printer and opening the newly installed printer driver. Now select your printer and install paper shutter. Read all the instructions in the manual carefully. Select your in USA/Canada Brother printer and install the paper flap.Once the driver is installed, open the “Apple” menu and choose “System Preferences”.
Open the Apple menu and select System PreferencesClick on the Printers and Scanners option.printers and scanners Now click on the “+” sign and select the “Add a printer or scanner” option.
Now select the Brother printer displayed in the next window.
Authorize the Brother printer here and add it to your device. After adding the printer to your Mac device, quit System Preferences.
Add a Brother printer using your Mac’s System Preferences
Exit System Settings
Now the Brother printer offline error on MAC has been fixed and the printer icon appears with a green check mark.
Here is how to fix Brother Printer Go Offline error on Mac.
Conclusion: We hope you find this article helpful when you are looking for ways to fix “My Brother Printer is Offline” message on Windows and MAC.
Brother Printer Offline Troubleshooting and Step by Step Troubleshooting Guide in USA/Canada.
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